Amber Road Inc.
Amber Road serves companies such as Nike and Walmart with its software.
By Alan Dorich, Senior Editor at Knighthouse Media
Not many firms can say that they have changed their industry, but Amber Road can. When the term “global trade management” (GTM) was created 15 years ago, “It largely meant trade compliance,” Senior Vice President of Marketing and Business Development Ty Bordner recalls.
That has changed since Amber Road made its mark on the industry. Today, “It’s not just compliance, it’s whatever you need to move those goods across country borders,” he says. “We’ve expanded the definition.”
Based in East Rutherford, N.J., Amber Road provides cloud-based GTM software, trade content and training. “We help our customers transform their business through digitization,” Bordner says, noting that the firm started operations in 1993, but moved into the GTM space 10 years later.
Today, Amber Road’s GTM software platform helps its clients move from paper-based operations to a digital world providing the ability to communicate instantly with partners anywhere in the world. “We bring together all global supply chain players on to a single software platform, and allow them to collaborate digitally – no more paper,” he says.
Amber Road can automate processes, perform data analytics and find future benefits. “Ultimately, what we provide is a system that is a control tower over your global trade supply chain that gives you great agility,” Bordner says.
Amber Road has served many companies with its GTM platform, including giants Nike Inc., Walmart, General Electric and Cisco.
Partners in Supply
Amber Road’s platform features multiple functional areas, including supply chain collaboration, Bordner says. This allows users to communicate with suppliers at early stages of procurement.
“If I need shoes or dresses, I tell them, ‘Here’s my design and what I need,’” he says, noting that companies without a system usually send documents over emails. “Those get lost.”
The platform also gives the user visibility into the supplier’s factory when an order is placed. “You can see how much raw material they have on hand, and if they will be able to meet their committed shipment date,” he describes.
This brings the user to the next phase, known as Logistics. The platform can help the user track the events that occur after goods leave the factory.
Amber Road’s customers “need to know when things go right and wrong in the supply chain,” Bordner says, adding that proactive alerts allow for better scheduling. The software creates a digital version of all the logistics contracts, which enables users to schedule shipments electronically with carriers.
The platform’s features include data analytics capabilities to understand the bottom line impact of leveraging free trade agreements. And then provides collaboration and automation capabilities to make sure the legal requirements are followed. “There are nearly 600 bilateral and multi-lateral trade agreements worldwide,” Bordner says. “We maintain all of those in our software.”
The depth and breadth of Amber Road’s software has made it a leader. When the company receives information about government regulations, “We convert the legal regulatory text into a digital syntax that can be processed by our software. This is our trade content, we call Global Knowledge, which we update every day, 365 days a year,” he says.
“Many companies only provide the software,” Bordner notes. “They say to their customers, ‘You need to get the content yourselves and make sure it works with our software.’ That is just not a very practical.”
Amber Road’s platform is built to handle change, such as the rise of e-commerce. “A lot of the retail brick and mortar stores are struggling,” Bordner says. “If they’re not closing completely, they’re closing many of their stores.”
Others, he notes, are moving to an omni-channel model with both physical locations and online retail. “Having a digital platform that can support any paradigm is important, and our solution helps you do that,” he says.
The software, he adds, can help retailers with increases in order and shipment volume. Previously, “You may have dealt with 1,000 shipments a week,” he says. “Now, because of e-commerce, that may have grown to 10,000 shipments a week.”
The platform allows users to cope by automating more processes. “You don’t have to hire more people, [even though] your order and shipment volume may increase in the e-commerce world,” he says. The software can automatically determine any regulations that might apply to a cross-border transaction.
Amber Road continues to grow its platform. “We are greatly expanding our data analytics capabilities,” Bordner says, noting it is adding artificial intelligence that will give the software the ability to learn recurring activities.
If the user tends to order from a specific region, the platform can make them aware of trade agreements that allow them to save money. It also can warn them of future bottlenecks when shipping from certain regions. “[It will take] historical data and apply that to the future so you can better predict how things will flow through certain countries,” he describes.
Bordner, who has been in GTM software for 22 years, predicts Amber Road will keep growing its client base. “There’s still many companies and customers out there that don’t know GTM platforms exist,” he says. “Our continued success is based on our ability to let companies know this great capability and associated value exists today. There are three major value areas we bring to the table for our customers: improved efficiency, increased agility and reduced supply chain risk.”